Event Organizers, Merchants and Dashboard Users
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      Privacy Policy

      Last Updated: March 10, 2025

      This Privacy Policy ("Policy") describes how MMJI CHILLZ, LLC, operating as Linkstub ("Linkstub," "we," "us," or "our") collects, uses, and shares personal information from merchants, event organizers, and their authorized team members ("Merchants," "Organizers," "you," or "your") when you use our platform and services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Policy.

      1. INFORMATION WE COLLECT

      1.1 Information You Provide to Us

      When you register for an account and use our Services, we collect the following types of information:

      • Account Information: Name, email address, phone number, business information, physical address, password, and other contact details.
      • Business Information: Business name, business type, business address, EIN, tax ID number, and other information about your organization.
      • Financial Information: Bank account information, credit card information, transaction history, and other payment details required for processing payouts.
      • Profile Information: Profile photos, biographies, social media links, and other information you choose to include in your profile.
      • Team Member Information: Names, email addresses, and roles of team members you invite to access your account.
      • Event Information: Event descriptions, venue details, ticket types and pricing, event images, performer information, and other details related to events you create.
      • Marketing Content: Information included in marketing emails, SMS messages, and other promotional content you create using our tools.
      • Customer Lists: Contact information for your customers and potential customers that you upload, import, or collect through our Services.
      • Communications: Information contained in your communications with us, including customer support inquiries and feedback.
      • Verification Information: Government-issued identification, proof of address, and other documentation required for identity verification and compliance purposes.

      1.2 Information We Collect Automatically

      When you use our Services, we automatically collect certain information about your device and usage:

      • Device Information: IP address, browser type, operating system, device type, mobile network information, and device identifiers.
      • Usage Information: Pages viewed, features used, time spent on the platform, click data, and other information about how you interact with our Services.
      • Location Information: Approximate location derived from IP address or precise location if you grant permission through your device settings.
      • Log Data: Server logs, error reports, and performance data.
      • Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.

      1.3 Information From Third Parties

      We may receive information about you from third-party sources:

      • Stripe Connect: Financial information required for payment processing and identity verification.
      • Social Media Platforms: If you register or log in using social media accounts, we receive information from those platforms based on your privacy settings.
      • Business Partners: Information from business partners with whom we offer co-branded services or engage in joint marketing activities.
      • Public Sources: Publicly available information about you or your business, such as business registrations, social media profiles, or website content.
      • Analytics Providers: Data from analytics providers about how you interact with our Services.

      2. HOW WE USE YOUR INFORMATION

      We use the information we collect for the following purposes:

      2.1 Providing and Improving Our Services

      • Set up and maintain your account and profile
      • Process transactions and issue payouts
      • Display your events to potential attendees
      • Provide customer support and respond to your inquiries
      • Develop new features and improve existing functionality
      • Fix bugs and resolve technical issues
      • Customize your experience based on your preferences
      • Generate insights and analytics about your events and performance
      • Facilitate communication between you and your attendees
      • Process refunds and handle disputes

      2.2 Marketing and Communication

      • Send administrative messages, updates, and notifications about your account
      • Provide information about new features, events, and services
      • Deliver marketing communications if you have opted in
      • Send promotional offers and special opportunities
      • Conduct surveys and collect feedback
      • Communicate about industry trends and best practices
      • Provide educational content about event management and marketing
      • Invite you to Linkstub events or webinars

      2.3 Security and Compliance

      • Verify your identity and authenticate access to your account
      • Detect and prevent fraud, unauthorized access, and other harmful activity
      • Monitor and analyze usage patterns for suspicious activity
      • Comply with legal requirements, industry standards, and our policies
      • Establish, exercise, or defend legal claims
      • Conduct audits and investigations of suspicious transactions
      • Implement and maintain technical and organizational security measures
      • Enforce our terms of service and other agreements

      2.4 Business Operations

      • Analyze trends and usage to inform business decisions
      • Measure the effectiveness of our marketing and promotional efforts
      • Plan and develop new products and services
      • Generate aggregate statistics and anonymized data
      • Facilitate mergers, acquisitions, or other business transactions
      • Manage our business operations and administration
      • Maintain financial and accounting records
      • Analyze performance metrics and benchmarks

      3. HOW WE SHARE YOUR INFORMATION

      We may share your information with the following categories of recipients:

      3.1 With Your Authorization

      • Attendees and Potential Attendees: Event information, organizer profile, and contact details as necessary for event management.
      • Your Team Members: Information shared with users you authorize to access your account based on permission levels you set.
      • Integration Partners: When you choose to connect third-party applications or services to your Linkstub account.
      • Social Media Platforms: When you explicitly share content from our platform to social media.

      3.2 Service Providers

      • Payment Processors: Financial information necessary to process payments and issue payouts (primarily Stripe).
      • Cloud Service Providers: Data hosting and storage providers.
      • Communications Providers: Email, SMS, and messaging service providers.
      • Customer Support Providers: Support ticket systems and customer service tools.
      • Marketing and Analytics Tools: Tools for analyzing platform usage and marketing effectiveness.
      • Identity Verification Services: Services used to verify your identity and prevent fraud.
      • Professional Services: Legal, accounting, and other professional service providers.

      3.3 Legal and Regulatory Requirements

      • In response to a subpoena, court order, or other legal process
      • To comply with laws, regulations, or industry standards
      • To protect the rights, property, or safety of Linkstub, our users, or others
      • In connection with an investigation of suspected or actual illegal activity
      • To respond to claims that content violates the rights of third parties
      • To public authorities in the event of a health or safety emergency

      3.4 Business Transactions

      We may share your information in connection with a merger, acquisition, corporate reorganization, financing, sale of company assets, or similar business transaction. If such a transaction results in a change of control or ownership, we will notify you of any choices you may have regarding your information.

      3.5 Aggregate and De-identified Data

      We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and other similar purposes.

      4. YOUR PRIVACY RIGHTS AND CHOICES

      Depending on your location, you may have certain rights regarding your personal information:

      4.1 Access and Portability

      You have the right to access personal information we hold about you. You can request a copy of your data in a structured, machine-readable format by contacting us at privacy@linkstub.com.

      4.2 Correction

      You can update or correct most of your personal information directly through your account settings. For information you cannot edit yourself, contact us at privacy@linkstub.com to request corrections.

      4.3 Deletion

      You may request deletion of your personal information subject to our legal obligations and legitimate business interests. Note that some information may be retained for legal, compliance, or audit purposes even after account closure.

      4.4 Restriction and Objection

      You may have the right to restrict or object to our processing of your personal information under certain circumstances. Contact us at privacy@linkstub.com to submit such requests.

      4.5 Marketing Communications

      You can opt out of marketing communications:

      • By clicking the "unsubscribe" link in emails
      • By texting "STOP" in response to SMS messages
      • By updating your communication preferences in account settings
      • By contacting us at privacy@linkstub.com

      Note that even if you opt out of marketing communications, you will still receive administrative messages about your account or transactions.

      4.6 Cookie Preferences

      You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

      4.7 Data Protection Rights

      Depending on your jurisdiction, you may have additional rights under applicable data protection laws such as GDPR, CCPA, CPRA, and similar regulations. To exercise these rights, contact us at privacy@linkstub.com.

      5. DATA RETENTION

      We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

      Specific retention periods depend on the type of information and purpose of processing:

      1. Account Information: Retained as long as your account is active and for a reasonable period afterward for legal and operational purposes.
      2. Transaction Information: Retained for the duration required by applicable tax, accounting, and financial regulations (typically 7 years).
      3. Communications: Customer service communications and correspondence may be retained for up to 3 years.
      4. Marketing Data: Retained until you withdraw consent or request deletion, subject to legitimate business interests and regulatory requirements.
      5. Usage Data: Typically retained for up to 25 months for analytics and service improvement.

      When we no longer need personal information, we securely delete or anonymize it. We may retain de-identified or aggregated data indefinitely.

      6. DATA SECURITY

      We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

      • Encryption of sensitive data at rest and in transit
      • Access controls and authentication requirements
      • Regular security assessments and vulnerability scanning
      • Employee training on data security and privacy practices
      • Incident response procedures
      • Secure development practices
      • Physical and environmental safeguards for our systems

      While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access or use of your account.

      7. INTERNATIONAL DATA TRANSFERS

      Linkstub is based in the United States, and your information may be transferred to, stored, and processed in the U.S. and other countries where our service providers maintain facilities and personnel. These countries may have data protection laws that differ from those in your country.

      When we transfer personal information across borders, we take steps to ensure adequate protection for your information in accordance with applicable data protection laws, which may include:

      • Utilizing standard contractual clauses or other appropriate legal mechanisms
      • Ensuring service providers maintain appropriate data protection certifications
      • Implementing additional safeguards as required by applicable law

      By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules.

      8. MERCHANT RESPONSIBILITIES

      As a Merchant using our platform, you have responsibilities regarding the personal information of attendees and customers:

      8.1 Lawful Collection and Processing

      • You must have a lawful basis for collecting and processing attendee personal information.
      • You are responsible for providing appropriate privacy notices to attendees regarding how their information will be used.
      • You must obtain necessary consents for marketing communications and data sharing.

      8.2 Data Protection Compliance

      • You are responsible for complying with applicable data protection laws in your jurisdiction when processing attendee data obtained through our Services.
      • You must implement appropriate security measures to protect attendee information in your possession.
      • You should promptly notify us of any data breaches involving attendee information.

      8.3 Marketing Communications

      • You must comply with anti-spam laws and regulations when sending marketing communications.
      • You must honor opt-out requests from attendees promptly.
      • You must ensure your marketing content complies with applicable laws and our terms of service.

      8.4 Data Sharing Limitations

      • You may not sell, rent, or otherwise commercialize attendee data without explicit consent.
      • You must limit use of attendee data to legitimate purposes directly related to your events.
      • You must respect attendee privacy preferences and data rights.

      9. CHILDREN'S PRIVACY

      Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it. If you believe we have collected information from a child under 13, please contact us at privacy@linkstub.com.

      10. CHANGES TO THIS PRIVACY POLICY

      We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. We will notify you of material changes by:

      • Posting the updated Policy on our website with a new "Last Updated" date
      • Sending an email to the address associated with your account
      • Displaying a notice in your dashboard
      • Other appropriate methods depending on the significance of the changes

      Your continued use of the Services after the effective date of the revised Policy constitutes your acceptance of the changes. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices.

      11. CONTACT US

      If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

      Email: support@linkstub.com

      Postal Address:
      MMJI CHILLZ, LLC
      470 7th Ave, Suite 304
      New York, New York 10018

      Phone: (917) 838-5847

      We will respond to your inquiries as soon as possible and within the timeframes required by applicable law.

      12. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

      12.1 California Residents

      If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

      • The right to know what personal information we collect, use, disclose, and sell
      • The right to delete certain personal information
      • The right to correct inaccurate personal information
      • The right to opt-out of the sale or sharing of personal information
      • The right to limit the use of sensitive personal information
      • The right to non-discrimination for exercising your rights

      To exercise these rights, contact us at privacy@linkstub.com or through the methods listed in Section 11.

      12.2 European Economic Area, United Kingdom, and Switzerland

      If you are in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have rights under the General Data Protection Regulation (GDPR) or applicable data protection laws, including:

      • The right to access, rectify, and erase your personal data
      • The right to restrict or object to certain processing
      • The right to data portability
      • The right to withdraw consent
      • The right to lodge a complaint with a supervisory authority

      The legal bases for processing your information include:

      • Performance of the contract we have with you
      • Our legitimate business interests
      • Compliance with legal obligations
      • Your consent, where applicable

      For GDPR-related inquiries or to exercise these rights, contact our Data Protection Officer at dpo@linkstub.com.

      12.3 Nevada Residents

      Nevada law provides consumers the right to request that a company not sell their personal information to third parties for those third parties to license or sell to additional companies. Linkstub does not sell personal information as defined in Nevada law. However, if you are a Nevada resident, you can submit a request to opt out of any potential future sales under Nevada law by contacting us at privacy@linkstub.com.

      13. COOKIE POLICY

      13.1 What Are Cookies

      Cookies are small text files that are placed on your device when you visit a website. Cookies help provide functionality, remember your preferences, and provide us with information about how you use our Services.

      13.2 Types of Cookies We Use

      • Essential Cookies: Necessary for the operation of our Services, such as session management, security features, and shopping cart functionality.
      • Functional Cookies: Enable enhanced functionality such as remembering preferences and settings.
      • Analytics Cookies: Help us understand how visitors use our Services, which pages are most popular, and how users navigate through the platform.
      • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
      • Social Media Cookies: Enable integration with social media platforms when you choose to share content.

      13.3 Managing Your Cookie Preferences

      Most web browsers allow you to control cookies through their settings. You can typically:

      • Delete existing cookies
      • Block cookies from being set
      • Configure notifications for when cookies are being set
      • Use private browsing modes that do not store cookies

      Please note that blocking or deleting certain cookies may impact the functionality of our Services.

      For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy at support.linkstub.com/legal/cookie-notice.